Do Not Call Policy

1. Introduction

Your Insurance Pro ("Company," "we," "us," or "our") is committed to responsible outreach practices and full compliance with all applicable federal and state telemarketing laws and regulations, including the Telephone Consumer Protection Act of 1991, as amended ("TCPA"), 47 U.S.C. § 227; the Federal Communications Commission ("FCC") rules implementing the TCPA, 47 C.F.R. § 64.1200; the Telemarketing Sales Rule ("TSR"), 16 C.F.R. Part 310, enforced by the Federal Trade Commission ("FTC"); and all applicable state do-not-call and telemarketing statutes and regulations.

This Do Not Call Policy ("Policy") describes how we maintain our internal Do Not Call list, how consumers can request to be placed on our Do Not Call list, and our procedures to ensure compliance with the National Do Not Call Registry and all other applicable requirements. This Policy applies to all telemarketing calls made by Your Insurance Pro, its employees, agents, representatives, and any third-party vendors acting on our behalf.

2. Company's Internal Do Not Call List

Your Insurance Pro maintains a comprehensive internal Do Not Call ("DNC") list of consumers who have requested that we not contact them by telephone for telemarketing purposes. Our internal DNC list includes:

• Any consumer who has directly requested that we stop calling them, regardless of the method of request (verbal during a phone call, written request, email, text message, online form submission, or any other communication).
• Any consumer who has been added to our DNC list through automated opt-out mechanisms (e.g., replying "STOP" to a text message, pressing a designated key during an interactive voice response (IVR) call).
• Any telephone number required to be included on our DNC list by applicable state law.

Our internal DNC list is maintained in a centralized database that is updated in real time and is accessible to all personnel and systems responsible for initiating outbound calls. DNC entries are retained indefinitely, unless the consumer affirmatively requests to be removed from the DNC list.

3. How to Be Placed on Our Do Not Call List

If you do not wish to receive telemarketing calls from Your Insurance Pro, you may request to be placed on our internal DNC list using any of the following methods:

Please allow up to thirty (30) days for your request to be fully processed, although in most cases your number will be added to our DNC list within twenty-four (24) hours of receipt.

4. How We Process Do Not Call Requests

Upon receipt of a DNC request, we take the following steps:

1. Immediate Acknowledgment: We log the date, time, method of request, and telephone number(s).
2. Database Update: The telephone number(s) are added to our internal DNC list database within twenty-four (24) hours.
3. Suppression: The number is suppressed from all outbound telemarketing call lists and dialing queues.
4. Third-Party Notification: We notify third-party marketing vendors, call centers, and affiliates of the request.

5. National Do Not Call Registry Compliance

Your Insurance Pro is registered with the FTC's National Do Not Call Registry and accesses the registry in accordance with all applicable requirements. Our compliance measures include:

• Downloading and updating our suppression files from the National Do Not Call Registry at least every 31 days.
• Scrubbing all outbound telemarketing call lists against the National Do Not Call Registry before calls are initiated.
• Scrubbing call lists against applicable state-level DNC registries, where required by state law.

6. TCPA Compliance

Your Insurance Pro is committed to full compliance with the Telephone Consumer Protection Act (TCPA) and all implementing FCC regulations. Our TCPA compliance program includes:

• Prior Express Written Consent: We obtain prior express written consent before making telemarketing calls or text messages using an automatic dialer or prerecorded/artificial voice messages.
• One-to-One Consent: We ensure that consumer consent is specific to each seller identified at the time of consent.
• Consent Records: We maintain complete records of each consumer's consent, including date, time, and IP address for 5 years.
• Revocation of Consent: Revocation is honored promptly and within a maximum of 30 days.

7. Telemarketing Sales Rule (TSR) Compliance

Your Insurance Pro complies with the FTC's Telemarketing Sales Rule (16 C.F.R. Part 310). Our TSR compliance measures include:

• All telemarketing calls promptly disclose the identity of the caller, the name of Your Insurance Pro on whose behalf the call is being made, the purpose of the call, and the nature of the products.
• We do not engage in any deceptive or abusive telemarketing practices.
• We maintain and comply with a written Do Not Call policy (this Policy) and provide a copy to any consumer upon request.

8. Calling Time Restrictions

Your Insurance Pro adheres to all federal and state calling time restrictions:

• Federal Restrictions: Outbound telemarketing calls are only placed between the hours of 8:00 a.m. and 9:00 p.m. local time at the called party's location.
• State Restrictions: Where state law imposes more restrictive calling hours, we comply with the more restrictive state requirements.
• Time Zone Management: We use area code lookups to ensure compliance with local time calling restrictions.

9. Written Do Not Call Policy Maintenance

In accordance with 47 C.F.R. § 64.1200(d), Your Insurance Pro maintains this written Do Not Call Policy and makes it available to any consumer upon request. This Policy is reviewed and updated at least annually.

10. Training

All employees and third-party vendors engaged in outbound calling on behalf of Your Insurance Pro are required to complete comprehensive training on this policy, TCPA, TSR, and state telemarketing laws. Training is conducted upon hiring and annually thereafter.

11. Enforcement and Discipline

Your Insurance Pro takes violations of this Do Not Call Policy seriously. Any employee, agent, or vendor found to have violated this Policy may be subject to disciplinary action, up to and including termination of employment or contract. We conduct periodic audits to ensure compliance.

12. Contact Information

If you wish to be placed on our Do Not Call list, have questions about this Policy, or wish to receive a copy of this Policy, please contact us:

You may also register your telephone number on the National Do Not Call Registry by visiting www.donotcall.gov or by calling 1-888-382-1222 from the number you wish to register.

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